Monica Conroy - GEICO Local Office
Customer Service Representative
Full Time • Pittsburgh
Responsive recruiter
Replies within 24 hours
Benefits:
- Opportunity for advancement
- 401(k) matching
- Bonus based on performance
- Training & development
- Paid time off
Customer Service Representative
Monica Conroy GEICO Local Office | South Hills, Pittsburgh, PA
Join a Growing Team That Puts Customers First
Are you passionate about helping people, building relationships, and providing exceptional customer service? The Monica Conroy GEICO Local Office is seeking a motivated and friendly Customer Service Representative to join our growing team in South Hills Pittsburgh.
Whether you're an experienced insurance professional with an active license or someone looking to start a rewarding career in the insurance industry, we'd love to meet you. We value positive attitudes, strong communication skills, and a genuine desire to help customers.
This is an excellent opportunity to join a respected agency where you'll receive support, training, and opportunities for long-term career growth.
What You'll Do
As a Customer Service Representative, you'll be the trusted point of contact for our customers, helping them understand their coverage, service their policies, and protect what matters most.
Responsibilities
- Provide outstanding service to existing policyholders via phone, email, and in person.
- Assist customers with policy changes, billing questions, coverage reviews, and claims support.
- Build strong customer relationships through proactive communication and follow-up.
- Identify customer needs and recommend appropriate insurance products and coverage options.
- Process policy updates, renewals, endorsements, and other service requests accurately and efficiently.
- Support retention efforts by delivering an exceptional customer experience.
- Collaborate with team members to achieve agency goals and maintain a positive office culture.
- Maintain accurate customer records and documentation.
What We're Looking For
Preferred Qualifications
- Active Property & Casualty Insurance License preferred.
- Previous insurance agency experience is highly valued.
- Customer service, sales, banking, retail, hospitality, or other client-facing experience is a plus.
Skills & Traits
- Strong communication and relationship-building skills.
- Friendly, professional, and customer-focused attitude.
- Excellent problem-solving abilities and attention to detail.
- Ability to multitask and stay organized in a fast-paced environment.
- Comfortable learning new systems and technology.
- Self-motivated with a desire to learn and grow.
- Team player who enjoys helping others succeed.
What We Offer
- Competitive base salary.
- Performance-based bonus opportunities.
- Licensing support and training for qualified entry-level candidates.
- Ongoing coaching and professional development.
- Career advancement opportunities within a growing agency.
- Supportive, team-oriented work environment.
- Stable career with one of the most recognized names in insurance.
Why Join Monica Conroy GEICO Local Office?
At our agency, you'll be more than just an employee—you'll be an important part of a team that genuinely cares about its customers and one another. We believe in investing in our people, celebrating success, and creating an environment where individuals can build lasting careers.
If you're looking for a professional opportunity where you can make a difference every day while growing your skills and income potential, apply today.
Compensation: $48,000.00 - $58,000.00 per year
(if you already have a resume on Indeed)
Or apply here.
Career advancement in a growing field
With more than 400,000 job openings in the next five years across the U.S., the insurance industry offers a huge opportunity for employment and career advancement. Plus, the industry continues to evolve and provide new careers paths in sales, customer service, analytics, digital marketing, technology, and more. (Source: investprogram.org)
Flexibility
Insurance can give you a rewarding career and well-rounded life with jobs that are not only fulfilling but may offer flexible schedules and great office culture. In a U.S News and World Report article featuring 'Best Jobs of 2020,' Insurance Agent ranked #2 on their 'Sales & Marketing Jobs' list. (Source: investprogram.org)
Make a Difference
Independent agents are pillars in their communities and active in local organizations, sponsoring sporting teams or supporting charities. Insurance offers you the chance to make a career out of helping individuals when they suffer a loss and need assistance. (Source: investprogram.org)
Job Security
Things change but insurance is here to stay. People will always need it for their car, home, business, travel, and more. The insurance industry touches all aspects of life - and that will not change. (Source: investprogram.org)